> ## Documentation Index
> Fetch the complete documentation index at: https://docs.foundable.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers to the questions owners ask most about Foundable and Ted: your website, approvals, plans and credits, your team and your data.

Short answers to the questions owners ask most. Each one links to the page with the full story. Can’t find yours? [Get help](/help/get-help) from the Foundable team.

## Foundable and Ted

<AccordionGroup>
  <Accordion title="What is Foundable?">
    Foundable is where Ted, your AI employee, runs your business for you and does the work himself. Tell him your idea in your own words. He builds your website, helps you sell, and in **Run** he works on your business on his own, pass after pass. You can always see what he’s doing and thinking. See [Welcome to Foundable](/).
  </Accordion>

  <Accordion title="Who is Ted?">
    Ted is your AI employee. You talk to him in the chat, and he does the work: he builds your website, drafts your emails, works on your business in Run, and tells you when he needs you. In your team list he shows as “Employee”. See [Meet Ted](/ted/meet-ted).
  </Accordion>

  <Accordion title="Do I need to know how to build a website?">
    No. Describe what you want, and Ted builds it. Every plan, Free included, has “Ted builds your websites”: “Just describe it, no code needed”. See [Build your website](/build/overview).
  </Accordion>

  <Accordion title="What is a foundable?">
    It’s your business in Foundable, with its own websites, email address and everything Ted makes for it. A new one is called “New foundable” until it has a name. See [Your foundables](/account/foundables).
  </Accordion>

  <Accordion title="Can I have more than one foundable?">
    Yes, on a plan with room for more. The Free plan includes one foundable, and each plan’s card says how many it holds. To start another, press your foundable’s name at the top left, then **Create foundable**.
  </Accordion>

  <Accordion title="Is Foundable in my language?">
    Yes. Foundable comes in English and many other languages, from Spanish and French to Japanese, Hindi and Swahili. Open the account menu (the round button at the top right) and press **Language**. Your choice saves to your account and reloads the page.
  </Accordion>
</AccordionGroup>

## Your website

<AccordionGroup>
  <Accordion title="Can people see my website before I publish it?">
    Visitors can’t. As the Publish panel says, “They never see the changes you make until you publish them.” A preview you open in a new tab has its own link, though, and anyone you share that link with can see the preview. See [Publish your website](/build/publish).
  </Accordion>

  <Accordion title="What will my website’s address be?">
    An address ending in foundable.app, like yourname.foundable.app. You pick the name when you first publish, and you can change it later with **Edit URL**. For an address like yourbusiness.com, [use your own domain](/domains/overview).
  </Accordion>

  <Accordion title="Do I need a paid plan to publish?">
    No. Publishing works on every plan, Free included. A paid plan adds your own domain and lets you hide the “Made with Foundable” badge.
  </Accordion>

  <Accordion title="Can I have more than one website?">
    Yes. Ask Ted for a new website, and it appears in **Build**. Only one website is live at a time: publishing another one replaces it. See [Build your website](/build/overview).
  </Accordion>

  <Accordion title="Can I go back to an earlier version?">
    Yes. Every change Ted saves is a version, and every version stays. Open your website’s history and press **Revert to this version**, or press **Undo latest edit** under Ted’s reply. See [Version history](/build/version-history).
  </Accordion>

  <Accordion title="Who owns a domain I buy through Foundable?">
    Foundable registers it through Name.com and holds it in trust for your foundable. WHOIS privacy is on, so your contact details stay out of the public domain records. It renews each year from your credits until you turn off **Auto-renew**. The terms are in the [Domain Holding Agreement](https://foundable.com/legal/domain-holding-agreement). See [Buy a domain](/domains/buy-a-domain).
  </Accordion>
</AccordionGroup>

## Ted’s work and your OK

<AccordionGroup>
  <Accordion title="Does Ted send, post or publish without asking me?">
    The emails, posts and replies Ted drafts wait for your OK. In the chat, he does what you ask, like publishing your website when you ask him to. In Run, you choose: with **Ask first**, “Ted waits for your approval before anything goes public”. With **Runs on its own**, he sends emails and publishes posts where you allow it, on a paid plan. A change to your live website always waits for your **Approve**. See [Approve Ted’s work](/ted/approvals).
  </Accordion>

  <Accordion title="What is Run?">
    Run is Ted running your business on his own in the background, pass after pass, while you can always see what he’s doing and thinking. Your first run is free. See [Run: Ted runs your business](/run/overview).
  </Accordion>

  <Accordion title="Why is Run paused?">
    In **Ask first**, Run pauses when an email, a post or a website change needs your answer. It says “Paused until you decide …”. Approve or decline what’s waiting, and Ted goes on. See [Decisions and website changes](/run/decisions).
  </Accordion>

  <Accordion title="Can Ted spend my money?">
    Ted’s work uses your [credits](/help/glossary#credit). He never buys a domain for you: only your **Buy** does. In Run, you set a budget, and Ted asks you before he spends past it. See [Plans and credits](/account/plans-and-credits).
  </Accordion>

  <Accordion title="Can I text Ted?">
    Yes, on every plan, by SMS or iMessage. Open the account menu, press **Text Ted**, then scan the code with your phone or send one text. See [Text Ted from your phone](/ted/text-ted).
  </Accordion>
</AccordionGroup>

## Selling

<AccordionGroup>
  <Accordion title="Who gets the money when I sell?">
    You do. [Payments](/payments/overview) runs on your own Stripe account, and “Revenue is paid out to your bank account on a regular schedule.” Stripe’s fees apply: “Pricing follows Stripe’s standard rates.”
  </Accordion>

  <Accordion title="Does Foundable handle sales tax?">
    No. “Foundable does not calculate or collect tax on your sales.”
  </Accordion>

  <Accordion title="Can I try a purchase before I sell for real?">
    Yes. In test mode you buy with Stripe’s test card, and no money moves. See [Test a purchase](/payments/test-mode).
  </Accordion>
</AccordionGroup>

## Plans, credits and billing

<AccordionGroup>
  <Accordion title="What are credits?">
    Credits pay for Ted’s work: building your website, his runs, drafting replies, buying domains and your website’s AI. Each of Ted’s replies shows the credits it used. See [Plans and credits](/account/plans-and-credits).
  </Accordion>

  <Accordion title="Is Foundable free?">
    You can start on the Free plan. It gives you free credits each day, up to a monthly limit. On Free, Ted builds your websites, you can publish them, and you can text Ted. There’s no free trial of the paid plans.
  </Accordion>

  <Accordion title="What does a paid plan add?">
    Every paid plan includes every paid feature:

    * Ted running your business on his own in Run
    * your social accounts, and Ted’s posts to them
    * buying a domain, or using one you own, with email on it
    * no “Made with Foundable” badge on your website
    * your team working with Ted
    * emails from your website to your customers
    * downloading your website’s code, and bigger files in the chat

    The plans, **Standard**, **Pro** and **Max**, differ in their credits, in how many foundables they hold, and in a few extras like **Priority support**.
  </Accordion>

  <Accordion title="How much does a plan cost?">
    Open **Settings**, then **Plans & credit usage**, and press **Compare plans**. You can also ask Ted: he knows the plans and their prices.
  </Accordion>

  <Accordion title="What happens when I run out of credits?">
    Ted stops, and a card above the message box shows what to do, like **Get more credits** or **Upgrade now**. On the Free plan, it says when your free credits come back. Your first website’s build never pauses for credits.
  </Accordion>

  <Accordion title="How do I cancel my plan?">
    Open **Settings**, then **Plans & credit usage**, and press **Manage billing**. You can also cancel at link.com. Your plan stays until the end of the period you paid for, then you’re on Free. Plan credits you didn’t spend come back if you pay again before they lapse.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Read the [Refund & Dispute Policy](https://foundable.com/refund-policy). To ask, email [support@foundable.com](mailto:support@foundable.com) from your account’s email address.
  </Accordion>

  <Accordion title="Do my teammates have their own credits?">
    No. Everyone in your foundable spends the owner’s credits. In **Team**, the owner sees what each person used this month.
  </Accordion>

  <Accordion title="How do I earn free credits?">
    Invite friends with your link from **Earn credits**. When a friend joins with it, you earn credits, and earned credits never expire. See [Earn credits](/account/earn-credits).
  </Accordion>
</AccordionGroup>

## Your account, team and data

<AccordionGroup>
  <Accordion title="Why does Foundable say I’m still in line?">
    Your account is on the waitlist. Foundable lets people in from the line: “We’ll let you know the moment it’s your turn.” Press **See your spot in line** to see where you are. See [Create your account](/get-started/create-an-account).
  </Accordion>

  <Accordion title="How do I invite my team?">
    Open **Settings**, then **Team**, and press **Invite people**, or make an invite link. A team needs a paid plan. “Invites expire in 7 days.” See [Invite your team](/account/team).
  </Accordion>

  <Accordion title="What can each role do?">
    * **Owner**: “Everything, plus starting or stopping Run, the plan and billing”.
    * **Admin**: “Approves Ted’s posts and emails, connects tools and invites people”.
    * **Member**: “Talks to Ted and works on the website with him”.
    * **View only**: “Sees what Ted is doing and what he made, and changes nothing”.
  </Accordion>

  <Accordion title="How do I switch to dark mode?">
    Open the account menu and pick **Light**, **Dark** or **System** next to **Appearance**. It’s saved on this device only, and Foundable starts in light until you choose.
  </Accordion>

  <Accordion title="How do I delete my foundable?">
    Only the owner can. Open **Settings**, then **General**, press **Delete foundable** and type its name. Its website goes offline and its scheduled posts are cancelled. This can’t be undone. See [Privacy and deleting your data](/account/privacy-and-deletion).
  </Accordion>

  <Accordion title="How do I delete my account?">
    Open **Settings**, then **Account**. Under **Danger zone**, press **Delete account** and type **DELETE**. It deletes every foundable you own, with their websites and data, and your plan stops at once: “The rest of this billing period isn’t refunded.” This can’t be undone.
  </Accordion>

  <Accordion title="Can I get a copy of my data?">
    Yes. “Email [privacy@foundable.com](mailto:privacy@foundable.com) and we’ll send it to you.” See [Privacy and deleting your data](/account/privacy-and-deletion).
  </Accordion>

  <Accordion title="How do I reach a person?">
    Press **Support** at the top right of Foundable, or email [support@foundable.com](mailto:support@foundable.com). See [Get help](/help/get-help).
  </Accordion>
</AccordionGroup>

## Related

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