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People on the Foundable team answer your questions. You can chat with them from anywhere in Foundable, send a bug report with screenshots, or email them. For a change or a fix on your website, ask Ted in the chat. He does the work himself, and he can tell you about your plan and your credits.
Foundable’s top bar. Support sits near the right end, right before the round account button.
1

Press Support

Press Support at the top right of Foundable. On a phone, press More, then Contact support.
2

Ask your question

A chat with the Foundable team opens. Write what you need in your own words.
3

Look for the reply

When the team answers, a dot appears on Support (“New reply from the Foundable team”). On a phone, the dot is on More. Open the chat again to read the reply.

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Where to start

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Chat with the team

Support opens Messenger, a chat with the Foundable team. The team answers you there. Every one of these opens the same chat:
  • Support in the top bar. On a narrower window it shows only the F. On a small window it moves into the … menu as Contact support.
  • Contact support in the account menu (the round button at the top right).
  • More, then Contact support, on a phone. It’s the first row.
  • “Stuck? Contact support” on Home.
  • Contact support in Payments, when Stripe setup takes longer than usual.
While the chat opens, you see “Opening support…”. If it can’t load, Foundable says “Chat is unavailable right now. You can still reach our team by email.” Press Try chat again if it shows, or write to support@foundable.com.

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When Ted can’t finish

Sometimes a reply from Ted can’t finish. Then a card may ask “Send this to support?”. It shows a “Message to support” and what’s “Included with your message”. Press Send to support to send both to the team, or Not now to put the card away. Once it’s sent, the card says “Sent to support” and where the team’s reply will come.

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Report a bug

Something in Foundable not working the way it should? Tell the team in a few lines.
The Report a bug window with choices for how much the problem is in your way, a box to say what happened, and Send report.
1

Open Report a bug

Press the account menu (the round button at the top right), then Report a bug. On a phone, press More, then Report a bug under Help.
2

Say how much it’s in your way

Under How much is it in your way?, pick I’m stuck, Something’s off or Small thing.
3

Tell us what happened

Under What happened?, write what you did, what you expected, and what happened instead. You can add up to 3 screenshots: paste them, drop them in, or press Add to choose them.
4

Send it

Press Send report. When you see Report sent, the team has it and will reply in Messenger.
Open Included with your report to see the details Foundable adds for the team: “Page”, “Reply”, “Chat”, “Browser”, “Window” and “Version”. They help the team see what you saw.
To add something later, press Open Messenger after you send. You can follow your report, and add anything else, under Tickets in Messenger.
If the report can’t be sent from Foundable, it says “Reports can’t be sent from here right now. It’s written and ready to email instead.” Press Email report to send it by email. For other messages, see Troubleshooting.

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Tell us about a reply from Ted

Under each of Ted’s replies you’ll find Helpful and Not helpful.
  • Not helpful opens Help us improve. Pick a reason: “Didn’t communicate well”, “Design is off”, “Functionality is broken”, “Forgot what I told it before” or “Other”. Then press Submit, or Skip. You’ll see “Thanks for your feedback!”.
  • For a bigger problem, press … (More actions) on the reply, then Report a problem. It opens the same form as Report a bug, about that reply, and goes straight to the Foundable team.

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Email us

Write from the email address you use for Foundable.

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Learn on your own

  • Tutorial hub: “Pick a quick refresher. We’ll take it one step at a time.” Open the account menu, then Tutorial hub. On a phone, press More, then Tutorial hub under Help. Its lessons: “Your business at a glance”, “Your website, and how to change it”, “Your business email”, “Tasks Ted does for you” and “Work across your business”. You can also open it from Settings, then Account, under Product tour: press Replay.
  • Docs: the account menu’s Docs row opens these pages in a new tab. On a phone, it’s under Help in More.
  • Ted: ask him what he did and why, or about plans and prices. He answers in the chat.

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Foundable’s policies

Every policy is on foundable.com. In Foundable, open Settings, then Privacy & security, and look under Legal & policies.

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FAQ

Yes. People on the Foundable team answer in the support chat and by email.
Email support@foundable.com. foundable.com’s footer has a Contact link to the same address.
Open the support chat. Your report is under Tickets in Messenger, where the team replies and you can add more.
Read the Refund & Dispute Policy first. To ask, email support@foundable.com from your account’s email address. To stop your plan, see Plans and credits.
Some paid plans include Priority support, “Answered first by our team”, and a 1:1 onboarding call to “Get set up with our team”. To see which plan has them, open Settings, then Plans & credit usage, and press Compare plans.

Troubleshooting

What each message on screen means, and what to do.

FAQ

Quick answers about Foundable, Ted, plans and your account.

Glossary

The words Foundable uses, in plain English.

Find your way around

The top bar, the account menu and your phone’s tabs.