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You don’t need special words or commands to work with Ted. Talk to him the way you’d talk to a new employee who’s good at his job. Say what you want, and why it matters to your business. These habits help Ted get it right sooner. Each one comes with messages you can copy and change.

New to the chat?

Start with Chat with Ted: the message box, Ted’s replies and your chats.

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Say the result you want

Describe what you want to end up with, not how to get there. Ted works out the steps.
If you’re not sure where to start, open a new chat. It asks “What should I work on?” and offers a few ideas, like “Improve my homepage” or “Find my first customers”. Pressing one puts its words in the box for you to change and send.

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Give him the details only you know

Ted can look a lot up on the web, but some things only you know. Tell him what you sell and for how much, your hours and where you are. Tell him who your customers are, and what makes you different.
The more specific you are, the less Ted has to guess: Social posts need a paid plan.

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Show him what you mean

  • Add a photo or a file. A picture of your menu, your logo or a price list says more than a long message. Press +, then Add photos & files.
  • Point at the part to change. In Build’s preview, press Select and click a part of your website, then tell Ted what to change. See Preview and change your website.
  • Give him a look to follow. In Build, References has example websites to base your next new website on. You can also upload your own pictures there to guide your next message. See Build your website.

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Let him ask you first

For bigger jobs, ask Ted to check with you before he starts:
His questions come on a card, one at a time, like “1 of 3”, with his suggestion marked “Recommended”. Pick an answer, or write your own.

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Keep the conversation going

  • Add to it while he works. Thought of something else? Send it. Ted reads it at his next step and keeps what he’s done.
  • Answer cards in your own words. In your next message, reply to a card with “yes”, “no” or “the second one”.
  • Pick up from what he made. Press Talk to Ted on a document, draft or website he made, and he picks it up in the chat.
  • Use his suggestions. After he builds or changes something, his next steps show as buttons above the box. Pressing one only fills the box, so you can change it first.

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Start a new chat for a new topic

Keep one topic to a chat, like your website in one and your newsletter plans in another. Press New chat to start one. A new chat doesn’t start Ted from scratch: he keeps his notes, and he can look back through your earlier chats. If a chat grows very long, Ted may say “This message and its conversation are too large to read together. Send a shorter message or start a new chat.” Start a new chat, and tell him in a line what you were working on.

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When Ted gets it wrong

1

Say what’s wrong

Be plain and specific: “The contact page says we close at 5 on Fridays. We close at 3.”
2

Take a change back

Press Undo latest edit under his reply, or Revert to this version on an older one. Every saved version is in Version history.
3

Ask again another way

Use Edit message on your own message to rewrite it. Your website goes back to how it was before that message, and Ted answers the new words.
4

Still stuck?

Choose Report a problem in the reply’s … menu, or press Support at the top right. See Get help.
Never paste a password or a secret key into a message. When Ted needs a key for your website, he asks for it on a card of its own, “Secrets Ted asked for”.

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FAQ

No. Write the way you’d talk to a person. Ted reads plain sentences, short or long.
Open a new chat: it asks “What should I work on?” and offers ideas. You can also ask Ted what to do next for your business.
Yes. He keeps notes of what matters, and he can look back through your earlier chats. If something changed, tell him.
Yes. Ask him how something works, or what each plan includes and costs. He knows Foundable’s plans and their prices.

Chat with Ted

Everything about the message box and Ted’s replies.

Meet Ted

What Ted can do for your business.

Approve Ted’s work

What waits for your OK before it goes out.

Preview and change your website

Point at a part of your website and tell Ted what to change.