- On its own in Run, connecting your social accounts, and Ted’s social posts
- Your website on your own domain, buying a domain, and email on your own domain
- Hiding the Foundable badge
- Your website emailing your customers
- Inviting your team
- Downloading your website’s code
- Bigger files for Ted
Choose a plan
1
Open the plans
Press Upgrade at the top, beside your foundable’s name. The plans also open when you try something that needs one. In Settings › Plans & credit usage, they’re under the card at the top.
2
Choose how to pay
Pick Monthly or Yearly. Each plan’s card shows its price a month and what it includes. In Plans & credit usage, press Compare plans to see every row.
3
Press Subscribe
Press Subscribe on the plan you want. For Max, first pick how many credits a month on its card. You’ll see “Opening checkout…”.
4
Pay on Stripe’s page
Enter your payment details on the checkout page of Stripe, the payment company. It shows what you’ll pay, with any tax, before you pay. Link, Stripe’s service that sells Foundable’s plans, charges you and emails your receipts.
5
Start using your plan
Back in Foundable, you’ll see “Your plan is active.”, then a welcome window with what your plan includes.
Change or cancel your plan
Change your plan
In Plans & credit usage, your plan is the one that says Current plan. Pick Monthly or Yearly, then press the button on the plan you want:- Upgrade or Switch to yearly: you confirm on Stripe’s page and pay the new plan’s price today. It starts today, and the credits you have stay.
- Downgrade or Switch to monthly: you confirm, and the change starts when your plan renews. You pay nothing today. Until then, Keep on your plan’s card cancels the change.
Cancel your plan
1
Open Manage billing
In Plans & credit usage, press Manage billing on the card at the top. Stripe’s billing page opens.
2
Cancel on Stripe’s page
Cancel your plan there. Or cancel in your Link account at link.com.
If something goes wrong
“Your last payment failed. Update your payment method to keep this plan.”
“Your last payment failed. Update your payment method to keep this plan.”
Stripe couldn’t take your last payment. Your plan keeps working while Stripe tries again, but new credits wait until it’s paid. In Settings › Plans & credit usage, press Manage billing and update your payment method. Left unpaid, the card at the top says “Payment is required to use this plan. Update your payment method.”, and paid features stop until you pay.
“Billing needs attention before Ted can run.”
“Billing needs attention before Ted can run.”
Your plan’s payment needs fixing first. Press Update payment on the card above Ted’s message box, or Manage billing in Plans & credit usage.
“Stripe is still confirming your payment.”
“Stripe is still confirming your payment.”
Stripe hasn’t confirmed your payment yet. Your plan usually shows within a minute. Wait a minute, then open Settings again to see it.
“That checkout expired. Choose the plan again to start a new one.”
“That checkout expired. Choose the plan again to start a new one.”
The payment page timed out. Choose your plan again.
“Billing is on hold for this account. Contact support.”
“Billing is on hold for this account. Contact support.”
Billing for your account is on hold, and choosing a plan doesn’t lift it. Contact support.
“Your account is on hold, so Ted can’t … Contact support.”
“Your account is on hold, so Ted can’t … Contact support.”
Your account is on hold, so Ted can’t do this work for now. Contact support.
FAQ
Is there a free trial?
Is there a free trial?
No. Start on the Free plan, and choose a paid plan when you’re ready.
Do I get a refund if I cancel?
Do I get a refund if I cancel?
Canceling stops your next payment. For refunds, see the Refund & Dispute Policy.
Related
How credits work
Where credits come from, and what you spent.
When you run out of credits
Get more credits, and carry on where Ted stopped.
Invite your team
Every paid plan lets you bring in your team.