Fix a problem

Find the message you see, or what went wrong, below. Its link opens the fix on the page where it happens.

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First, try these

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Logging in

• “That code didn’t work. Check the six digits or request a new code.”
• “Too many attempts. Wait a few minutes before trying again.”
• “We can’t send another code right now. If one already arrived, enter it above…”
• “We couldn’t sign you in with this email. Try Google or Apple instead.”
• “… couldn’t complete the security check. Use Safari or Chrome.”
• “Use verification code to continue”
• “This link has expired” or “This link has already been used”

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Waitlist and invitations

• “You’re still in line. We’ll let you know the moment it’s your turn.”
• “The line is asleep right now.”
• “This invite was sent to … Log in with that address to join.”
• “This invite has expired”
• “This invite link isn’t valid anymore”
• “… has as many people as it can hold. Ask whoever invited you to make room.”

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Connection and loading

• “Reconnecting…”
• “Refresh to reconnect”
• “This view could not be loaded.”
• “Your foundables could not be loaded. Try again.”

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Chatting with Ted

• “This message wasn’t sent.”
• “Shorten your message and try again.”
• “Check the latest messages before sending again.”
• “Waiting to send. Ted gets it as soon as you’re back online.”
• “Could not send”
• “Something stopped me picking up where I left off. Just hit Continue and I’ll carry on.”
• “This response ended early. You can ask Ted to continue.”
• “Ted reached this turn’s step limit. Send a follow-up to continue.”
• “Not added: …” on a file
• “Microphone blocked. Allow it in your browser’s site settings.”

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Credits and billing

• “You’re out of credits. See your plan in Settings to keep talking to Ted.”
• “Ted stopped here: you’re out of credits…”
• “Ted stopped here: this turn reached its credit limit. Send a follow-up to continue.”
• “Paused — out of credits”
• “Your last payment failed. Update your payment method to keep this plan.”
• “Billing needs attention before Ted can run.”
• “Stripe is still confirming your payment. It usually shows here within a minute; if not, reopen Settings to see your plan.”
• “That checkout expired. Choose the plan again to start a new one.”
• “The Free plan includes one foundable. Upgrade to create another.”
• “Billing is on hold for this account. Contact support.”
• “Your account is on hold, so Ted can’t … Contact support.”

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Your website

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Building

• “Build was interrupted. The last version is unchanged.”
• “Build stopped: the changed website failed its tests. Nothing was saved.”
• “Build finished without changing anything, so no new version was saved.”
• “Ted hasn’t saved this plan for this foundable, so it can’t start a build. Ask Ted to save it.”
• “Taking longer than usual”

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Preview

• “This preview couldn’t load”
• “Build errors need fixing”
• “The website encountered an error”
• “Server couldn’t start. Your next change retries.”
• “Database couldn’t be set up.”
• “This text can’t be edited here.”
• “A text change was undone”

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Publishing

• “That address is taken or reserved. Try another name.”
• “Use 3 to 63 lowercase letters, numbers and hyphens.”
• “This version is still building. Publish again in a moment.”
• “Your website’s database is taking longer than usual to set up. Publish again in a minute, or ask Ted to.”
• “You have view-only access, so you can’t publish this website.”

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Version history

• “Back to …” in Build’s line, marked “Next” or “Then”
• “Newer changes were saved, so this can’t be undone.”

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Tools

• “Database setup failed”
• “Save this website before running a quick scan.”
• “Stripe secret and restricted keys can’t be saved: take payments with Foundable’s Payments, in Tools.”
• “AI on … is paused”
• “Emails are paused”
• “On Free, your website’s emails go only to you.”
• “Save a version of this website first, then connect it.”

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Domains

• “Someone just took that name. You weren’t charged.”
• “Your first Buy may still be going through. If it does, it shows here. You won’t be charged twice.”
• “Buying and renewing domains needs an active plan.”
• “You don’t have enough credits for this domain. Upgrade your plan under Plans, then try again.”
• “DNS records not configured correctly”
• “… is already connected to another site. Disconnect it there before connecting it here.”

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Payments

• “Still waiting on Stripe. Nothing is lost: we keep trying, and Payments goes on from here once Stripe answers.”
• “This is taking longer than usual: Stripe hasn’t confirmed your account since …”
• “Stripe could not accept the details we sent.”
• “Stripe needs more information by …”
• “Publish this site first. Selling starts once it is live and payments are ready.”
• “Stripe won’t refund a sale with a dispute open. Respond to the dispute in your Stripe Dashboard.”
• “Your Stripe balance is too low to pay this refund. Add funds in your Stripe Dashboard, then try again.”

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Run and social posts

• “You’re out of credits. See your plan in Settings to start Run.”
• “Add an item to Run before starting.”
• “Only the owner can start or stop Run.”
• “Paused until you decide …”
• “Ted finishes this on his own.”
• “Without an active plan, Ted asks before he posts or sends anything.”
• “Connect … before this can publish”
• “Connecting accounts needs an active plan.”
• “One or more posts are over the channel limit. Ask Ted for a shorter post.”

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Inbox and email

• “Your email is on its way”
• “We couldn’t find a mailbox at …, so this email probably won’t arrive.”
• “Not delivered”
• “Can’t be sent” on a draft
• “Not sent yet”
• “This foundable can email up to … people a day. Try again later.”
• “… only lets businesses answer within 24 hours of the person’s last message.”

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Scheduled tasks

• “No credits left” under Recent Runs
• “Missed while Foundable was down”
• “Ted was busy with another task.”
• “The task may have started. Check its recent runs before starting it again.”

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Text Ted

• “Text Ted is paused. Reply START to resume.”
• “Text Ted reads text only here; describe it in a message.”
• “You’re out of credits. See your plan in Foundable, then text again.”

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Settings and your team

• “Updated elsewhere — reloaded”
• “Inviting people needs a paid plan”
• “This foundable is full”
• “The email to … wasn’t sent. Copy this link and send it yourself…”
• “Your role in this foundable can’t do that.”
• “That image is too detailed for a logo. Try a simpler one.”
• “This browser can’t open HEIC photos. Choose a JPEG or PNG, or use Safari.”

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Connected apps

• “That connection took too long to come back. Connect it again.”
• “Only an owner or admin can connect …”
• “This may have run. Check …”

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Getting help

• “Chat is unavailable right now. You can still reach our team by email.”
• “We couldn’t send your report just now.”
• “You’ve sent several reports this hour, so this one wasn’t sent.”
• “Your screenshots didn’t attach. You can add them to the ticket in Messenger.”

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FAQ

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