What the labels mean
“Action required”
“Action required”
You haven’t finished setup. Press Complete setup to see the lines to add at your domain company, called DNS records. Add them, then press I’ve added these records.Later, the card lists the records instead: add them, then press Check status.
“Verifying”
“Verifying”
Foundable is looking for your records. Changes to them can take as long as 72 hours to take effect.
“Setting up”
“Setting up”
Foundable found your records and is getting your domain ready by itself.
“Ready”
“Ready”
Your domain goes live once you publish your website.
“Live”
“Live”
Your website shows on this domain. Press the domain’s name to open it.
“Pending”
“Pending”
Foundable is setting up an address under a domain you bought through it, which can take a few hours. If the card says it’s taking longer than usual, contact support.
“Checking”
“Checking”
Foundable is checking the connection, which takes a moment.
Check, fix or disconnect
- Check status checks your records now. Too soon again, and Foundable asks you to wait.
- Retry, Recover and Reconnect show only when they can help, as below.
- To stop using a domain, open its … menu and choose Disconnect. Foundable asks first: using it here again means setting it up again.
If something goes wrong
“Please enter a valid domain name (e.g., example.com)”
“Please enter a valid domain name (e.g., example.com)”
What you typed isn’t a domain name. Type only the domain, like
yourbusiness.com.“… is already connected to another site. Disconnect it there before connecting it here.”
“… is already connected to another site. Disconnect it there before connecting it here.”
Another foundable has this domain. Disconnect it there, then try again. If you own both, Foundable offers Move and connect instead: press it only if you want the domain here.
“DNS records not configured correctly”
“DNS records not configured correctly”
One of your records is missing or wrong, and the message says which. Add or correct it to match the card. Changes take a while, so press Check status again later.
“Unable to verify”
“Unable to verify”
Foundable still hasn’t found your records. Compare each record at your domain company with the one on the card. Then press Check status.
Your domain still shows your old website
Your domain still shows your old website
Your old website’s A and AAAA records are probably still there. Remove them, and check yours against Foundable’s. Then give it time.
“Still setting up”
“Still setting up”
Setup is still running. Check again later.
“Stalled”
“Stalled”
Your domain’s setup is taking longer than expected. Press Retry.
“Failed”
“Failed”
Your domain’s setup failed. Press Retry. If it fails again, contact support.
“Offline”
“Offline”
Your domain no longer points to your website. Press Recover to see the records, and fix them at your domain company.
“Removed”
“Removed”
This domain isn’t available for this website. Press Reconnect to start over.
“Connection issue”
“Connection issue”
The link to your website has a problem. The box under the domain says what. Follow it, press Check status, or press Contact support in the box.
A message about Cloudflare, like “Cloudflare has blocked the hostname for this domain.”
A message about Cloudflare, like “Cloudflare has blocked the hostname for this domain.”
This is about Foundable’s own Cloudflare connection, not an account of yours. Press Contact support in the box, or disconnect the domain here if you moved it elsewhere.
Related
Connect a domain you own
Add the records and go live.
Get help
Ask the team when you’re stuck.