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Tell the Foundable team when something in Foundable doesn’t work the way it should. Your report goes straight to them, and they reply in Messenger, the support chat. Ted can do this for you: tell him what went wrong and ask him to report it. He sends the team a report himself, and they reply to you. A report Ted sends isn’t a ticket, so it won’t be under Tickets.
1

Open Report a bug

Open the account menu (the round button at the top right), then Help, then Report a bug. On a phone, press More, then Report a bug under Help.
The Report a bug window: how much the problem is in your way, a box to say what happened, screenshots to add, and Send report.
2

Say how much it’s in your way

Under How much is it in your way?, pick I’m stuck, Something’s off or Small thing.
3

Tell us what happened

Under What happened?, write what you did, what you expected, and what happened instead. To add screenshots, paste them, drop them in, or press Add. The box says how many fit.
4

Send it

Press Send report. The window then says the team has it and will reply in Messenger.
Foundable adds a few details to help the team see what you saw: the page and chat you’re on, and any reply you report. It also adds your browser, your window’s size and Foundable’s version. Open Included with your report to see them before you send. If reports can’t go from Foundable, the window says so and keeps your report ready to email. Press Email report to send it.

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Tell us about a reply from Ted

Each of Ted’s replies has Helpful and Not helpful under it.
  • Not helpful opens Help us improve. Pick what went wrong: Didn’t communicate well, Design is off, Functionality is broken, Forgot what I told it before or Other. Then press Submit, or Skip. A note thanks you for your feedback.
  • For a bigger problem, press … (More actions) on the reply, then Report a problem. The same form opens, about that reply, and goes straight to the Foundable team.

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If something goes wrong

Your report didn’t go. Press Try again, or Email report to send it by email.
You sent many reports in a short time. Wait a while, press Email report, or tell the team in Support.
The report went, but its pictures didn’t. Press Open Messenger, then add them to your ticket under Tickets.

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FAQ

In Messenger. Press Open Messenger after you send, or Support at the top right (on a phone, More, then Contact support). Your report is under Tickets, where the team replies and you add anything else. See Get help.

Get help

Chat with the team, or email us.

Fix a problem

Find the message you see, and get straight to its fix.

Chat with Ted

Talk to Ted, and answer his cards.