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Answer the mail people send your foundable, right in the Inbox. Write the reply yourself, or let Ted draft it for you to read first. Ted can do this for you: ask him in the chat to answer an email. Only the owner or an admin can send a reply. A member can press Reply with Ted: the reply waits in Drafts for an owner or admin to open and send. Reply with Ted needs an active plan, and each reply Ted drafts uses credits.
1

Open the conversation

In the Inbox, press its row.
2

Press Reply, or Reply with Ted

Reply opens your answer with who you’re replying to, your address and the subject filled in, with Re: in front. Reply with Ted drafts it first, then opens it with Ted’s words in it.
3

Write it, then send

Write your answer, or change anything in Ted’s, then press Send. Nothing goes out until you do.
Reply answers the latest message someone sent. When a conversation has several, each message’s … menu has its own Reply and Reply with Ted. On a phone, both wait at the bottom of the conversation. A reply Ted drafts on his own waits at the end of the conversation instead, headed “Ted’s draft”. Press Approve to send it, Edit to change it first, or Decline. While it waits, the conversation doesn’t offer Reply with Ted.
A customer’s email in the Inbox with Ted’s reply under it, headed Ted’s draft to Jamie Lee, with To and Not sent.

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Check that it worked

The sheet closes. When your reply goes, a note says who it went to, and the reply moves to Sent. To follow a reply that takes a while, see Write and send an email.

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If something goes wrong

Your credits don’t cover a reply from Ted. Add credits, or write the reply yourself. See Get more credits when you run out.
Ted drafts replies only with an active plan. Choose a plan, or write the reply yourself. See Choose, change or cancel your plan.
Your account is on hold. Contact support.

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FAQ

No. A reply goes back only to whoever sent the message, and Cc and Bcc are only for new emails. See Write and send an email.
No. Emails you send from the Inbox are plain text with no files.

Write and send an email

Start a new email, with or without Ted.

Check and send the emails Ted writes

Approve, edit or decline the emails Ted drafts.

Your Inbox

Find your way around your mail.