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Ted’s message box has two modes. In Work, Ted does the work and uses credits. In Chat, he talks and plans with you for free, on every plan.
1

Open the mode menu

In Ted’s message box, press Work, next to the microphone. This button always shows the mode the box sends in.
Ted’s message box with its mode menu open: Work, Ted does the work, checked, and Chat, Free, Talk and plan with Ted.
2

Choose Chat

Choose Chat, marked Free.
3

Talk it through

Send your message as usual. Ted answers questions, gives advice and plans with you. He writes what you need in his reply, like a post, an email or the words for a page. He also reads the photos and files you add.
4

Have him do the work

When you ask for work, like a change to your website, Ted says what he’d do and shows Do this in Work. Press it, and he starts the work, using credits. Or switch the box back to Work and ask again.

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What Ted does in Chat

In Chat, Ted makes and sends nothing. He doesn’t build or change your website, post, send emails, make pictures, search the web or change your settings. Chat and Work share one conversation. When Ted works, he knows what you planned in Chat, and back in Chat, he knows the work he did.

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Check that it worked

The button next to the microphone reads Chat. After you press Do this in Work, the chat says you switched to Work, and Ted’s steps appear as he works.

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If something goes wrong

Your credits ran out, so the box switched to Chat by itself. To have Ted work again, press the button beside the note, like Upgrade. Pressing Work or Do this in Work opens the same. See Get more credits when you run out.
Chat is for talking and planning. Press Do this in Work under his reply, or switch the box to Work and send your request again.

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FAQ

No. Chat is free on every plan, Free included. Work uses credits, which Do this in Work reminds you of. See Track your credits and spending.
Only while this chat is open. Another chat, or reloading the page, starts in Work. While you’re out of credits, the box stays in Chat until you have credits again.
Only when you’re out of credits. Then Ted answers your texts in Chat until you have credits again. See Text Ted from your phone.

Chat with Ted

Send Ted a message, a photo or a file.

Get more credits when you run out

Keep Ted working when your credits run out.

Ask Ted for what you want

Ways to ask that get you what you want sooner.