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What people send your business lands in one Inbox, next to your email. Ted reads it there and writes back as your business.

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What Ted answers

  • Email. He drafts replies from your business’s email address, signed with its name. In Run, the switch Reply to emails lets him answer people who write to you.
  • Messages, comments and reviews. Messages from Instagram, Facebook and WhatsApp, comments from Instagram, Facebook and X, and reviews from Google Business. Connecting accounts needs an active plan, and so does drafting replies with Ted.
  • Visitors on your website. On Pro or Max, your website can chat with visitors through Foundable AI. Ask Ted to add a chat to it.

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What you decide

Ted’s email replies wait for your OK, unless you switch Run to On its own. His replies to messages, comments and reviews wait for the owner or an admin to send. WhatsApp is the exception: Ted answers there by himself when you ask, or in On its own. See Ask first or On its own.

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Good to know

Instagram, Facebook and WhatsApp take a reply only within 24 hours of the person’s last message. Comments and reviews have no time limit. Each reply Ted drafts uses credits.

Your Inbox

Read and answer email and social messages.

Let Ted answer your social messages

Replies to messages, comments and reviews.

Reply to an email

Write back yourself, or with Ted’s draft.

Check your website’s AI and limit its spending

What your website’s AI answered and spent.