Skip to main content
When your live website can’t sell, whoever presses its Buy button reads a short note at the bottom of the page. Find that note below to see why, and what fixes it. Ted can check this for you: ask him why your Buy button isn’t selling. Only the owner or an admin can change what’s for sale, and only the owner can finish with Stripe.

What each note means

Nothing is for sale on that button. Payments may not be set up, or may be disconnected: see Get paid with Payments. Or the product is off: in Payments, open its … menu and choose Sell again.
A checkout couldn’t start. Stripe may not have approved your account yet, or may need more from you: open Payments and see what it asks. If your Stripe account shows Live, ask Ted to check, or contact support.
Your website couldn’t confirm who’s signed in, and this product needs to know. The customer signs in, then presses Buy again.
Only customers your website approves can buy this, and this one isn’t approved. Should they be? Ask Ted to check your rule.
Too many presses came in a short time. The customer waits a moment, then presses Buy again.
The checkout didn’t start, and it may work on a second press. If it keeps happening, ask Ted to check, or contact support.

Your website’s own cart

A cart of your website’s own, like one Ted built, shows some of these notes too. They appear beside its checkout button: not taking payments, too many tries, or something went wrong. The real reason goes to your website’s server log, where customers can’t see it. Ask Ted to read it and fix what it names.

Check that it worked

Press the Buy button on your live website. If Stripe’s checkout page opens, it works. Leave it without paying, and nothing is charged.

FAQ

Most of them, for a test checkout. See Test a purchase.

Sell on your website

Ask Ted for a product and its Buy button.

Change what you sell

Stop selling a product or sell it again.

Get paid with Payments

Set up Payments with Stripe.